Privacy Policy

Sutherland Shire Fire Doors is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Name
Business name
Email address
Phone number
Site or postal address
Information related to fire door inspections, maintenance, or compliance services
Any other information you voluntarily provide to us

2. How We Collect Personal Information

We collect personal information when you:

Contact us via phone, email, or our website
Request a quote or service
Engage us for fire door inspections, repairs, or installations
Submit forms or documents
Communicate with us in the course of business

3. How We Use Your Personal Information

We use your personal information to:

Provide and manage our services
Respond to enquiries and requests
Prepare quotes, reports, and compliance documentation
Communicate with clients and contractors
Meet legal and regulatory obligations
Improve our services and business operations

4. Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors where necessary to deliver our services
Service providers (e.g. IT, accounting, compliance reporting systems)
Regulatory authorities where required by law

We do not sell, rent, or trade your personal information.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

6. Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable time and in accordance with applicable laws.

7. Cookies and Website Data

If we operate a website, it may use cookies or analytics tools to improve functionality and user experience. This information does not usually identify you personally.

8. Complaints

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For questions, access requests, or privacy concerns, contact:

Sutherland Shire Fire Doors
Email: info@sydneyfiredoors.com
Phone: 0424598135

Last updated: [01/02/2026]